Frequently Asked Questions

What products do you sell?

We specialise in cardigans designed with structured silhouettes, comfortable fits, and timeless colours. Our collections focus exclusively on knitwear.

Where do you ship?

We currently ship throughout the United Kingdom.

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO), or restricted areas.

How long does delivery take?

Orders are processed within 2–3 business days (Monday–Friday).

After processing:

  • Transit time: 4–9 business days (Monday–Friday)
  • Total estimated delivery time: 6–12 business days

Delivery times are estimates and may vary due to carrier delays or external factors.

How much does shipping cost?

We offer free shipping on all UK orders, with no minimum purchase required.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to monitor your delivery progress.

We also have a dedicated Tracking Page on our website where you can enter your tracking number to check the latest status of your order at any time.

What is your return & refund policy?

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

  • To be eligible: The item must be unworn or unused
  • Tags must be attached
  • The item must be in its original packaging
  • Proof of purchase is required

To start a return, contact us at info@farringdonwear.co.uk

Items returned without prior approval will not be accepted.

What if I receive a damaged or incorrect item?

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately atinfo@farringdonwear.co.uk so we can review the issue and provide assistance.

How are refunds processed?

Once we receive and inspect your return, we will notify you if your refund is approved.

If approved:

  • Refunds are issued to your original payment method
  • Processing occurs within 10 business days
  • Your bank or card provider may require additional time to complete the transaction

If more than 15 business days have passed since refund approval, please contact us at info@farringdonwear.co.uk

Contact Information

Store name: Farringdon Wear

Company name: Novyx Studios

Company Address: 60 PAYA LEBAR ROAD, #6-28, PAYA LEBAR SQUARE, SINGAPORE 409051

Warehouse Address: 12 St John's Sq, London EC1M 4NL, United Kingdom

Company nr: 53514716C

Phone: +44 7478034581

Email: info@farringdonwear.co.uk

Monday to Friday | 09:00 – 17:00 (GMT+0)

Weekends | 11:00 – 16:00 (GMT+0)

We aim to respond to your inquiries within 24 hours.